Month: April 2020

Kin + Carta recognised by Google Cloud as a global integration partner

Kin + Carta is being recognised by Google Cloud as a global integration partner for their Rapid Response Virtual Agent program.

Google Cloud’s global Rapid Response Virtual Agent program is designed to help businesses build and implement customised Contact Centre AI virtual agents to respond to customer questions via chat, phone and social media channels due to COVID-19.

“As we work to support our customers during this time of need, it is great that we have partnered with Google Cloud in our mutual mission to serve and not sell,” said Ryan Maguire, chief technology officer at Kin + Carta Americas. “The Rapid Response Virtual Agent program is one of many examples of how we are serving our clients and community during this difficult time.”

As an official Rapid Response Virtual Agent program integration partner and experienced leader in Conversational AI, Kin + Carta can quickly build, customise, and implement Contact Centre AI virtual agents to increase customer satisfaction, cut training costs, and improve overall operational efficiency during the COVID-19 pandemic.

In recent weeks, contact centres have seen an overwhelming spike in call volume and customer requests due to the COVID-19 pandemic. Contact Centre AI can bring aid to businesses by allowing them to scale seamlessly, respond to customers quicker, and utilise live agents for more complex issues.

“Handling customer requests over the phone was already costly before, and now it’s become practically unworkable,” said Jared Johnson, senior principal digital strategist at Kin + Carta. “Luckily, there have never been more tools, services, and know-how about scaling digital experiences than there are today.”

Kin + Carta is a Google Cloud partner and is currently working to deploy the Rapid Response Virtual Agent program for grocers, banks, quick-serve delivery chains and more.

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Taylor Express adopts Omnitracs One platform to deliver a better experience for drivers and customers

Omnitracs, LLC, a provider of fleet management solutions to transportation and logistics companies, announced a deepened partnership with Taylor Express that will include migration to Omnitracs One, the enterprise-grade mobility platform.

Founded in 1987 as an expert in bulk hopper transportation services, Taylor Express is known for being one of the elite carbon black transporters in the country. The company plans to transition its entire fleet of 100 trucks and 370 trailers in order to gain real-time visibility into deliveries, while improving communication and workflow for drivers.

Serving communities across the United States and Canada, Taylor Express has been a longtime advocate of leveraging technology to create efficiencies and enrich driver satisfaction. During the company’s more than 20-year partnership with Omnitracs, the team has implemented other solutions to support drivers, like Omnitracs Performance Monitoring and Omnitracs Hours of Service. In addition to the new platform migration, Taylor Express will also be distributing new equipment and facilitating training to ensure a smooth implementation for drivers.

Dave Wiebusch

“We feel a sense of pride in working with Omnitracs, and we’re honored to be able to offer the most advanced solution to our drivers,” said Dave Wiebusch, president at Taylor Express. “Historically, many drivers have been challenged by the need to juggle multiple dashboards and communication options.

The Omnitracs One platform appealed to us because it’s a holistic, flexible solution with multiple products available in one place. The solution makes communication seamless and streamlines driver workflow, while also allowing us to keep pace with the rapid changes of the industry.”

Taylor Express anticipates the following benefits from the all-in-one solution:

  • A more seamless driver experience with an automated workflow and improved back-office communications.
  • Advanced mobility offerings that eliminate paperwork and provide drivers with flexibility to complete tasks both in and out of the cab.
  • An improved customer experience with enhanced visibility into both driver location and drop off points.
  • One, centralised integration point for data with consolidated application using a cloud-based environment.

“We look forward to expanding our partnership with Taylor Express to enhance their supply chain presence throughout the industry,” said Greg Nelson, chief commercial officer at Omnitracs. “With the ability to house data all in one place, Taylor Express can create new operational efficiencies that will simplify trip management, improve driver and back-office communication, offer visibility into asset and vehicle health, and much more.”

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The post Taylor Express adopts Omnitracs One platform to deliver a better experience for drivers and customers appeared first on IoT Now Transport.

TeamViewer integrates with IBM Maximo

TeamViewer, a global provider of secure remote connectivity solutions, announced their integration with IBM‘s Maximo Enterprise Asset Management (EAM) and Asset Performance Management (APM) solutions. This integration allows organisations to remotely support and maintain their managed Internet of Things (IoT) digital assets from anywhere without the need of onsite maintenance resources. Thereby, improving asset availability

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TeamViewer integrates with IBM Maximo

TeamViewer, a global provider of secure remote connectivity solutions, announced their integration with IBM‘s Maximo Enterprise Asset Management (EAM) and Asset Performance Management (APM) solutions. This integration allows organisations to remotely support and maintain their managed Internet of Things (IoT) digital assets from anywhere without the need of onsite maintenance resources. Thereby, improving asset availability

The post TeamViewer integrates with IBM Maximo appeared first on IoT Now - How to run an IoT enabled business.

NetApp acquires virtual desktop infrastructure player CloudJumper

NetApp, a provider of cloud data services, announced that it acquired CloudJumper, a cloud software company in the virtual desktop infrastructure (VDI) and remote desktop services (RDS) markets. As a result of the acquisition, the new NetApp Virtual Desktop Service (VDS) will solve the most challenging problems of virtual desktop services and application management, allowing customers to deploy, manage, monitor and optimise those environments as a total solution from a single company on the public cloud of their choice.

“The ability to provide a consistent virtual desktop experience at scale while keeping data available and secure without sacrificing performance has always been important and is especially critical in unprecedented environment,” says Anthony Lye, senior vice president and general manager of NetApp’s cloud data services business unit.

“NetApp and CloudJumper provide a simplified management platform for delivering virtual desktop infrastructure, storage and data management across Microsoft Azure, AWS and Google Cloud with best in class virtual desktop management combined with best in class storage and data services.”

CloudJumper gives customers a simple and secure path to the future by managing current environments – often on-premises or using older technologies such as Remote Desktop Services (RDS) – in addition to the environment the market is moving to – cloud hosted desktops using Windows Virtual Desktops (WVD). NetApp VDS provides CloudJumper’s customers highly resilient data storage with enterprise-class features including performance, high availability, global file caching, backup, compliance and essential capabilities to help move business operations to the cloud.

NetApp VDS will be available immediately on NetApp Cloud Central and integrated with Azure NetApp files and cloud volumes. In addition, NetApp will add significant resources to the existing CloudJumper channel partner program enhancing the capabilities of MSP, VAR, SI and ISV partners to solve customer challenges and grow their businesses.

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The post NetApp acquires virtual desktop infrastructure player CloudJumper appeared first on IoT global network.

NetApp acquires virtual desktop infrastructure player CloudJumper

NetApp, a provider of cloud data services, announced that it acquired CloudJumper, a cloud software company in the virtual desktop infrastructure (VDI) and remote desktop services (RDS) markets. As a result of the acquisition, the new NetApp Virtual Desktop Service (VDS) will solve the most challenging problems of virtual desktop services and application management, allowing customers to deploy, manage, monitor and optimise those environments as a total solution from a single company on the public cloud of their choice.

“The ability to provide a consistent virtual desktop experience at scale while keeping data available and secure without sacrificing performance has always been important and is especially critical in unprecedented environment,” says Anthony Lye, senior vice president and general manager of NetApp’s cloud data services business unit.

“NetApp and CloudJumper provide a simplified management platform for delivering virtual desktop infrastructure, storage and data management across Microsoft Azure, AWS and Google Cloud with best in class virtual desktop management combined with best in class storage and data services.”

CloudJumper gives customers a simple and secure path to the future by managing current environments – often on-premises or using older technologies such as Remote Desktop Services (RDS) – in addition to the environment the market is moving to – cloud hosted desktops using Windows Virtual Desktops (WVD). NetApp VDS provides CloudJumper’s customers highly resilient data storage with enterprise-class features including performance, high availability, global file caching, backup, compliance and essential capabilities to help move business operations to the cloud.

NetApp VDS will be available immediately on NetApp Cloud Central and integrated with Azure NetApp files and cloud volumes. In addition, NetApp will add significant resources to the existing CloudJumper channel partner program enhancing the capabilities of MSP, VAR, SI and ISV partners to solve customer challenges and grow their businesses.

Comment on this article below or via Twitter @IoTGN

The post NetApp acquires virtual desktop infrastructure player CloudJumper appeared first on IoT global network.

Ericsson joins TM Forum’s board of directors

TM Forum, the industry association driving digital transformation through collaboration, announced a new addition to its board of directors with the appointment of Jan Karlsson, senior vice president and head of business area digital services at Ericsson. Karlsson brings a wealth of expertise in driving digital business, and network and IT transformation for the world’s largest connectivity service providers.

TM Forum’s Board guides the organisation’s strategy and success on behalf of its members. The Board determines how the Forum serves its members and the broader industry by setting direction, priorities, key themes and initiatives. The Board aims to have a representative balance of member industry sectors and geographies with various types of service providers, software companies, equipment suppliers and systems integrators.

Commenting on the appointment, Nik Willetts, CEO, TM Forum, said, “Jan’s addition to the board of directors is an exciting one. He brings an ideal combination of skills thanks to his experience in driving digital transformation in networks and connectivity for some of the world’s largest communication service providers. His knowledge is key as the Forum continues to help its members evolve, adapt and thrive in the digital world.”

“I’m delighted to welcome Jan to the TM Forum Board of Directors,” said Steffen Roehn, chairman, TM Forum. “Jan’s technical knowledge in the deployment and delivery of business support systems, core networks, OSS, cloud and virtualised infrastructure alongside his business acumen are important assets for the Forum, its Board and its members.”

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