Kin + Carta is being recognised by Google Cloud as a global integration partner for their Rapid Response Virtual Agent program.
Google Cloud’s global Rapid Response Virtual Agent program is designed to help businesses build and implement customised Contact Centre AI virtual agents to respond to customer questions via chat, phone and social media channels due to COVID-19.
“As we work to support our customers during this time of need, it is great that we have partnered with Google Cloud in our mutual mission to serve and not sell,” said Ryan Maguire, chief technology officer at Kin + Carta Americas. “The Rapid Response Virtual Agent program is one of many examples of how we are serving our clients and community during this difficult time.”
As an official Rapid Response Virtual Agent program integration partner and experienced leader in Conversational AI, Kin + Carta can quickly build, customise, and implement Contact Centre AI virtual agents to increase customer satisfaction, cut training costs, and improve overall operational efficiency during the COVID-19 pandemic.
In recent weeks, contact centres have seen an overwhelming spike in call volume and customer requests due to the COVID-19 pandemic. Contact Centre AI can bring aid to businesses by allowing them to scale seamlessly, respond to customers quicker, and utilise live agents for more complex issues.
“Handling customer requests over the phone was already costly before, and now it’s become practically unworkable,” said Jared Johnson, senior principal digital strategist at Kin + Carta. “Luckily, there have never been more tools, services, and know-how about scaling digital experiences than there are today.”
Kin + Carta is a Google Cloud partner and is currently working to deploy the Rapid Response Virtual Agent program for grocers, banks, quick-serve delivery chains and more.
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