MoEngage and Vidora partner to enable AI powered customer engagement

MoEngage, a customer engagement and retention platform and Vidora, the end-to-end AI-driven predictions for business teams, form a strategic partnership to help enterprise brands personalise customer engagement and predict business results.

“Vidora is a predictive AI pipeline space, and our customers will see significant value in their ability to automate the end-to-end machine learning pipeline in its entirety,” said Raviteja Dodda, CEO MoEngage. “We expect our customers to see higher ROI when they apply AI-powered predictions into their multi-channel campaigns with our platform.”

With the integrated platforms, MoEngage clients can automatically send a continuous stream of raw behavioral and user data to run advanced AI predictions on customer engagement, purchase, or churn behavior. MoEngage consumes Vidora’s predictions to help marketers and product managers engage their customers with push, in-app messaging, web, email, SMS, and social channels to optimise critical business metrics like conversion rates and retention.

Raviteja Dodda

“Nimble and forward-thinking companies like MoEngage have taken the path of highest ROI by leveraging continuous streams of marketing data to develop predictions with Cortex, our predictive AI engine,” says Al Rey, CRO, Vidora. “With traditional failure rates hovering around 80-85% for internal AI projects, partnering with our best-in-class solution empowers their business teams to run multiple AI-powered predictions in minutes with literally no downside risk or internal dependencies.”

As more businesses adopt AI to drive greater cost efficiency and revenue, enterprise brands are looking for expertise and fully integrated AI-driven solutions that eliminate the risk of internally building, deploying, and maintaining complex code with scarce technical talent. Consumers are also demanding more personalised and relevant experiences. Marketers and product managers who are first to adopt and adapt to AI-driven solutions will drive the highest omni channel audience engagement and customer client retention.

Comment on this article below or via Twitter @IoTGN

The post MoEngage and Vidora partner to enable AI powered customer engagement appeared first on IoT global network.

Fortune 50 Company to use Pactum AI for supplier negotiations

Pactum, an AI-based platform that enables global companies to automate personalised commercial negotiations on a massive scale, announced that Walmart Inc. has engaged Pactum to automate negotiations with part of its global supplier network. Pactum’s augmented artificial intelligence system enables partners to negotiate more valuable contracts for all parties while reducing costs for customers.

Pactum’s deal with Walmart is set for a pilot project with some of the company’s long tail vendors. Revisiting those partnerships is key for large companies like Walmart, who may have so many contracts with various suppliers that it is hard for individual people to reach out and renegotiate, should circumstances change.

“We’re thrilled to be working with Walmart,” said Martin Rand, Pactum CEO. “It’s encouraging that, as a leader in cutting edge technological innovation for efficiencies across its enterprise workflows, they see the value in what Pactum offers.”

Inefficient contracting has been estimated to cause firms to lose between 17% to 40% of the value on a given deal, depending on circumstances, according to research by KPMG. Increasing the efficiency of millions of longtail supplier contracts represents a $200-500 billion (€181 – 453 billion) opportunity for Fortune Global 500 companies jointly, according to Pactum’s calculations.

“The underlying principle of efficient negotiations is that it’s not a zero-sum game,” said Rand. “The fact that one party wins with Pactum means the other party will win as well. Pactum removes the inefficiencies from low value, high volume deals.”

In addition to retail, Pactum is also negotiating deals in real estate, online marketplaces, and online advertising. Pactum first showed early success with a daily deals company where it helped to increase vendor commission by 27% and 82% of those vendors said they would prefer to negotiate with that same bot again.

Pactum’s team of analysts begins each project by mapping what they call the “value function” in a given set of negotiations. This is combined by Pactum’s negotiation chatbot which is capable of autonomously conducting best practice negotiations prepared by Pactum’s negotiation scientists. Once a negotiation is complete, all information is updated automatically in relevant systems such as ERP and CRM.

Comment on this article below or via Twitter @IoTGN

The post Fortune 50 Company to use Pactum AI for supplier negotiations appeared first on IoT global network.

COVID-19 pandemic impacting heavily on mobility revenues, analysts show

What could the impact of the global spread of coronavirus disease (COVID-19) mean for mobility globally, both in the short and longer term? IHS Markit reports.

  • A sudden drop in miles traveled by car triggered by social isolation measures will have immediate ramifications for gasoline demand. IHS Markit analysis shows that, for the United States, gasoline demand could fall by as much as 4.1 million barrels per day (MMb/d) — or more than 50% — during the COVID-19 response period. The magnitude of gasoline demand decline will be much greater than the impact of the 2008 recession — and could be further protracted depending on how effective social distancing measures are at controlling the spread of the COVID-19 virus.
  • The global auto industry is expected to witness an unprecedented and almost instant stalling of demand in 2020, with global auto sales forecast to plummet more than 12% from 2019, to 78.8 million units, according to the latest IHS Markit forecasts. This represents a downgrade of 10 million units compared to pre-coronavirus IHS Markit forecasts made in January 2020. A fall of 12% for 2020 would be considerably worse than the two-year peak-to-trough decline of 8.0% during the global recession in 2008/2009. (For more on the impacts on auto demand from IHS Markit automotive experts click here: https://bit.ly/2xmudUk.
  • Following a deceleration of electric vehicle (EV) sales growth in 2019, we expect EV sales to stagnate in 2020 and likely into 2021. A faltering global auto market will have a big hit on sales of EVs. EVs also face another headwind with low oil prices, making them less competitive in terms of fuel cost savings vis-a-vis their internal combustion engine counterparts. Global climate ambitions, however, are unlikely to be downgraded and will continue to support the path ahead for EVs over the longer term.
  • Over the longer term, the global response to COVID-19 could have significant structural effects on mobility patterns around the world. A key variable will be to what extent the remote working patterns established in the response period will become entrenched in the future. The longer-term impact on personal mobility choices—whether a boon for the personal car or mobility services — remains unclear.

“The magnitude of gasoline demand decline will be much greater than the impact of the 2008 recession — and could be further protracted depending on how effective social distancing measures are at controlling the spread of the COVID-19 virus.” says Jim Burkhard, vice president, IHS Markit.

Comment on this article below or via Twitter: @IoTNow_OR @jcIoTnow

The post COVID-19 pandemic impacting heavily on mobility revenues, analysts show appeared first on IoT Now Transport.

Replicant introduces AI voice responder to support call centres during COVID-19

Call centres that are under intense pressure due to the COVID-19 pandemic will benefit from the just released AI voice responder from Replicant, a provider of artificial intelligence-enabled voice technologies.

The autonomous AI solution can be deployed within days to answer customer calls, prioritise them based on urgency, and respond to pressing questions so all customer calls are answered, making live agents free to address more complex issues. The AI Voice Responder provides a quick and cost-effective way for businesses to better manage fluctuating call center demand and maintain high levels of customer service even during a crisis.

“Now more than ever, customers need fast responses and AI and automation can help,” said Gadi Shamia, CEO of Replicant. “With the launch of voice responder, we’ve provided the best of AI technology that can be deployed in days, demonstrating that voice AI provides significant cost savings and volume elasticity to call centres that will benefit businesses long-term.”

The global response to the COVID-19 pandemic has resulted in the temporary shut down of some mission-critical call centres. Given reduced staffing and limited work-from-home options for call centre agents, consumers face long wait times on hold as businesses struggle to cover spikes in call volume.

Voice responder triages high call volumes and answers frequently asked questions, quickly resolving common support issues without live agents. It will classify calls based on topics and urgency, enabling businesses to prioritise and respond according to specific needs. Unlike the previous generations of IVRs, voice responder understands natural language and allows callers to converse as if they’re speaking with a live agent.

Voice responder logs cases automatically in Salesforce and Zendesk so agents can prioritise follow-ups to resolve more complicated issues. Additionally, it can automate interactive outbound calls to update customers with the latest information, collect information, or reschedule appointments.

One early customer is using voice responder to help its customers with basic hardware issues for a commercial product, replacing its offshore call center that was impacted. The voice AI solution asks questions to identify the problem, provides relevant solutions via text, and creates a follow-up case if the issue is not resolved. By using Replicant as its first line of defense, agents can focus on the most urgent and complex cases first and are able to serve all their customers despite spikes in call volumes.

Replicant’s AI voice responder is available now. For more information visit Replicant.ai.

Comment on this article below or via Twitter @IoTGN

The post Replicant introduces AI voice responder to support call centres during COVID-19 appeared first on IoT global network.

Veeva data cloud to deliver new approach for patient and prescriber data

Veeva Systems, has announced Veeva data cloud to help support the industry by bringing greater innovation and choice to the data market. Veeva data cloud will include longitudinal patient and prescriber data offerings that will cover retail and specialty distribution channels, initially tailored for commercial use cases such as launch planning, patient segmentation, commercial analytics,

The post Veeva data cloud to deliver new approach for patient and prescriber data appeared first on IoT Now - How to run an IoT enabled business.

SIGFOX Germany expands its sales portfolio of smart IoT Sensors

Sigfox Germany is expanding its product portfolio of smart, 0G network-based IoT sensors with solutions from its new line card partner Connected Inventions. Connected Inventions is a company of the Finnish and Estonia 0G network operator that develops its own smart 0G sensors. Connected Inventions 0G sensors are characterised by high quality, have an extremely

The post SIGFOX Germany expands its sales portfolio of smart IoT Sensors appeared first on IoT Now - How to run an IoT enabled business.

Securing the IoT edge means cyber security experts must work together

The Internet of Things (IoT) presents a unique cybersecurity challenge. A combination of low computational power, a wide variety of communication protocols, and a lack of security standards leaves a myriad of channels open for hackers.

As Itsik Harpaz of Essence Group says, the difficulty in securing the IoT network has created a situation where many IoT devices simply do not provide the requisite levels of security. With hackers operating with access to far better resources than the edge devices being attacked, the IoT sector has ended up on the wrong side of an unfair battle.

Increasingly, IoT devices have become a commodity that influences the way we do business and live our lives. According to IDC, by 2025 41.6 billion “connected things” will be in use worldwide, ranging from smart home devices to drones to manufacturing equipment.

Consumer expectation

Consumers and regulators alike are increasingly demanding secure systems with comprehensive data protection. Government agencies from the European Union (EU) to California have placed data security front and centre. As the use of IoT increases, so does the likelihood of large-scale cyberattacks. The challenge for IoT is that existing solutions simply aren’t suited to real-time device interactions.

Essence Group began developing a cybersecurity system to meet these challenges for their own IoT devices two years ago. To produce IoT devices that offered both usability and security, they realised that it was essential to manufacture devices with an embedded solution that would encompass end-to-end security for all IoT-enabled devices in the ecosystem.

To provide an effective cybersecurity solution for all of Essence’s devices, SigmaDots was set up. With a combined three decades of experience in military cybersecurity, SigmaDots was set up as a subsidiary of Essence to tackle the threats posed by cybercriminals head on. The SigmaDots team has enhanced the innovations created for Essence, strengthening connected device management with a completely new approach. The SigmaDots solution can be embedded in systems on chips and is also available as an aftermarket product that IoT distributors can install as a value-added solution.

Benefit to us all

But what started life as an internal solution to secure Essence’s smart home and care devices quickly became a cybersecurity solution that could benefit us all. IoT manufacturers and service providers have become increasingly aware of threats and risks. They need to adhere to regulatory requirements, retain their brand value and keep their competitive advantage. The key is ensuring that their customers are secure.

According to the Irdeto Global Connected Industries Cybersecurity Survey, cyberattacks targeting IoT devices could cost the U.S. economy a staggering US$8.8 billion (€8.07 billion) per year. Having a holistic IoT cybersecurity solution acts like an insurance policy, mitigating the risk of catastrophic loss. By protecting IoT endpoints and networks, Essence SigmaDots introduced a solution that reduces the risk of advanced IoT-based attacks on backend services. Using a device-embedded agent that authenticates critical commands, the solution safeguards privacy and secures device communication using multiple device protection methods.

We have seen a boom in the usage of IoT, in homes and within sub-sectors such as the Industrial Internet of Things (IIoT). Consequently, demand has been growing for easy-to-deploy solutions that can be applied across a range of sectors. Therefore, the IoT industry has had to develop cybersecurity solutions that are scalable across entire networks.

Of course, the rapid rate of growth has meant cybersecurity solutions have struggled to keep up. Part of the reason for setting up a subsidiary that operates very closely with manufacturing is to keep up with the changing IoT market, enabling Essence SigmaDots to adapt its solution to market demands. For instance, understanding that IoT sensor systems are highly centralised has allowed SigmaDots to create a decentralised cybersecurity solution that not only protects the endpoints but also provides a unified framework.

Attacks are more frequent and complex 

With many more connected devices entering the market, cyberattacks will grow in frequency and complexity. Cybersecurity experts will struggle to adapt to this increase, and we will increasingly see shortages in individuals able to respond to cyberattacks. The IoT industry needs to create a solution that not only prevents cyberattacks but can also predict when these attacks will happen in the future. By creating automated tools and self-healing methods, solutions such as SigmaDots future-proof cybersecurity.

With an ever-increasing number of connected things, we must be collectively prepared to meet the challenges posed by cybercriminals by developing universal solutions for the entire IoT network. This will be the only way to tip the balance against cyberattacks and ensure the IoT industry is secure.

Comment on this article below or via Twitter @IoTGN

The post Securing the IoT edge means cyber security experts must work together appeared first on IoT global network.

Germany deploys its largest LoRaWAN network for energy and water utility

Kerlink, a specialist in solutions dedicated to the Internet of Things (IoT), and ZENNER IoT Solutions GmbH, a LoRaWAN system integrator and solution provider in Germany, have collaborated on the largest LoRaWAN deployment in the country. The deployment includes up to 3,000 Kerlink Wirnet LoRaWAN gateways. The network is operated by Netze BW, the distribution

The post Germany deploys its largest LoRaWAN network for energy and water utility appeared first on IoT Now - How to run an IoT enabled business.